Interprofessional Teams - Personal Reflections

By Min Kwon, Pharm.D., PGY1 Pharmacy Practice Resident, Johns Hopkins Hospital

I remember the day I found out that I got internal medicine as my first rotation as part of my advanced pharmacy practice experiences.  I was so excited!  I remember spending a month before the rotation reviewing all of my notes from the previous 3 years in pharmacy school.  I looked over all the disease states.  I memorized which medications were 1st line and what side effects to look for.  I felt so prepared and ready to apply what I’ve been learning to actual patients.  But I was not prepared for what happened next.

On the first day, my preceptor brought me up to the medical resident’s office and told me this would be the team I would be rounding with and introduced me to the team.  The team consisted of 2 medical students, two interns and one post-graduate year 3 (PGY3) medical resident.  They all said “hi” and immediately returned to what they were doing.  It wasn’t exactly the warm open arm welcome I was expecting, but I tried to stay positive.  As we started rounds, the students or interns started to present patients and they would discuss different aspects of each patient’s disease course and medications.  I noticed that one medication needed renal adjustment and therefore, after rounds I discussed it with my preceptor.  With my preceptor’s approval,  I felt confident about the recommendation - so I went  to find the intern taking care of the patient.  I approached the intern and asked if she would change the dosing on the medication based on the patient’s poor kidney function (as evidenced by her estimated creatinine clearance).  The intern looked at me with dismay and said “I am not going to change anything and don’t tell me how to manage my patient’s medications.”  I was in a state of shock … disbelief.  I couldn’t believe she wasn’t even going to consider my recommendation.  Why didn’t the medical intern understand my role as a pharmacist on the team?

As a background, I went to school in New York and had most of my rotations in city hospitals.  In New York, many feel that clinical pharmacy practice still lags behind many other places in the US.   Even after 10 years of pharmacists going to the state legislature in Albany to advocate for collaborative drug therapy management, laws permitting this practice still had not passed.  Pharmacists just received the right to vaccinate in the past year.  Many physicians in New York are not aware of what clinical pharmacists can bring to the team.  After 3 years of pharmacy school, no one ever told me that I might get push back from physicians or how I should handle these types of situations.   I went into my clinical rotations assuming that the medical team would be embrace me.  I assumed they knew my role on the team.  Well that was definitely not the case.  Instead, I found myself routinely demystifying all their beliefs about pharmacists.  Some of the medical students assumed pharmacists went to school the same length of time as nurses and that pharmacists only worked in retail settings or in the basements of hospitals.

When looking back at my pharmacy curriculum, I realize that all the pharmacology and therapeutics courses did not prepare me one very important tool needed as a clinician.  I needed to learn how to build collaborative relationships on a multidisciplinary team.  As I neared the end of my Doctor of Pharmacy curriculum, I realized that the dynamics of developing collaborative working relationships between pharmacists and physicians is not straightforward.  It requires a lot of thought and dedication.

Pharmacists are aware of the expertise we can provide the medical team to improve a patient’s drug therapy.  However, physicians and other health professionals often are not.  As a student, resident, or a new practitioner, it is less important to understand what pharmacists can bring to the team but rather knowing where to start in building a relationship with the team.

The American College of Clinical Pharmacy (ACCP) recognizes that the delivery of interprofessional education (IPE) in the classroom and clinic can be difficult.  A white paper by ACCP on IPE on addresses the terminology, levels of evidence, environment-specific models, assessment methods, funding sources, and other important implications and barriers as they apply to interprofessional education (IPE) and clinical pharmacy.   In discussing IPE implementation, ACCP describes that deployment of a multidisciplinary team in which professionals from different disciplines work independently of one another, is not considered an interprofessional approach.  This was the type of multidisciplinary practice I saw most commonly during my Doctor of Pharmacy curriculum.  On my first day of internal medicine, my preceptor brought me up to the floor, introduced me to the team and left.  Being the only pharmacy member on the team, I was not sure what my role was on the team, nor did the team.   Later I found out that the preceptor never rounded with any of the teams.  Therefore, there wasn’t an established relationship between the clinical pharmacist and the medical team.  Even though I would present the patients to my preceptor after rounds and we would review and discuss patient’s profiles from a pharmacy perspective, it was independent from the medical team.  In order to teach IPE, it is important to begin in a setting where there is a solid foundation and established relationships between the pharmacy preceptor and other members of the team.  This allows for students to role model what they observe and for them to understand what is expected.  Discussions between pharmacy preceptors and students should include not only the patient’s medication therapy but also how the student should approach, interact, and communicate with the medical team.

In an article by McDonough and Doucette (J Am Pharm Assoc 2003; 43(5 Suppl 1): S44-5), the authors comment on several methods for fostering the pharmacist-physician relationship.  They recommend that the first initial steps should be taken to introduce and to establish yourself as a valuable resource.    You should always be prepared to defend your response and recommendation toward drug therapy with reliable literature.  Next they recommend reaching out to physicians, by inviting them to pharmacy-related meetings.  Third, they recommend getting involved, by joining committees, groups, or other organizations.  This creates a great forum for your presence to be seen and voice to be heard.  Sometimes, your input may not be sought but rather initiative is required to build awareness and to demonstrate your desire to collaborate.

As a resident, I came in knowing that not everyone on the medical team will appreciate my role and accept my recommendations.  But I have implemented many of the recommendations described in the ACCP White Paper and the article by McDonough and Doucette.  By developing collaborative relationships with physicians and other health professionals, I know I can make a difference in patient care.

[Editor's Commentary:  Developing relationships based on mutual respect and trust, not only with physicians and other health professionals but also with patients and peers, is the cornerstone of our professional lives.  These relationships are built one-on-one and require the tincture of time. Through personal initiative and commitment, many pharmacists have forged strong collaborative relationships with physicians, nurses, patients, and caregivers.  Trust and confidence is not automatically bestowed on every member of the medical team.  Collaborative professional relationships, like friendships in our personal lives, are nurtured through a series of events.  Like friendships, these relationships can be enhanced or destroyed by our actions.  Zillich, McDonough, Carter, and Doucette examined factors that influenced the development collaborative relationship between physicians and pharmacists (Ann Pharmacother 2004; 38: 764-70).  Not surprisingly, relationship initiation, trustworthiness, and role specification were strong predictors.  Moreover, regular interaction/communication between the physician and pharmacist pair was critical.  None of this should be surprising.  Collaborative professional relationships are like any other human relationship.  Indeed, we need to spend more time teaching people how to initiate and sustain productive professional (and personal) relationships as a core element of our curricula.  While some didactic instruction may be helpful, role modeling of successful collaborative relationships is ultimately the key.  -S.H.]

Interprofessional Education - Benefits and Barriers

by Victoria T. Brown, Pharm.D., PGY1 Pharmacy Practice Resident, Johns Hopkins Hospital

The American Journal of Pharmaceutical Education (AJPE) recently published a theme issue on interprofessional education (IPE) (AJPE. 2009;Vol 73, Issue 4). The article that caught my attention utilized focus groups to identify perceived benefits and barriers to providing IPE (Smith KM, et al. AJPE 2009;73(4): Article 61). Representatives from six colleges of pharmacy separately attended a one-hour focus group session where open-ended questions were asked to assess the environment related to IPE at their respective institutions. The representatives were all considered to be leaders in education delivery at their institution. Most of the participants were affiliated with medicine (n=11, 27%) or pharmacy (n=9, 23%). However, there were also representatives from nursing, dentistry, and allied health.

The benefits of IPE are well-recognized. The Institute of Medicine includes IPE in its ten tenets for reforming healthcare education to improve the quality of patient care by teaching students to work in an interprofessional practice. A book published by the National Academies Press entitled Health Professions Education: A Bridge to Quality is largely dedicated to interprofessional education and the Institute of Medicine's call to action. The benefits of IPE identified by the focus groups included: (1) enhancing student education and training, (2) capitalizing upon economies of scale, (3) expanding opportunities for research and scholarship, (4) improving communication among healthcare professions, (5) promoting teamwork, and (6) improving quality of care and patient outcomes.

The barriers to IPE are not abstract, but tangible issues related to the current structure of healthcare education. The barriers identified revolve around the themes of curricular concerns, limited resources, lack of conceptual support, and cultural challenges connected to each profession. Currently, each discipline lives in a silo with different curricular requirements, accreditation standards, and budgets. Pharmacy has perhaps taken the boldest steps to reform accreditation standards. The Accreditation Council for Pharmacy Education (ACPE) Standards 2007 holds schools accountable for training students to provide patient care as a member of the interprofessional health care team. I would agree with the authors that until accreditation standards explicitly require interprofessional education there will be little external motivation for changing the current structure.

My initial reaction to the move towards more IPE was one of excitement and opportunity. As a new practitioner, I often wish I understood more about the training of other healthcare professionals. More so, I often wish they understood more about my training. Nevertheless, the barriers presented in this paper are very real, especially those related to financial constraints. With the economy being what it is, completely redesigned curriculums for multiple disciplines is a low priority for most institutions. Therefore, my prediction is that the changes towards IPE will be made in small incremental steps and will focus initially on service-learning activities and elective courses. As a student, I took two elective interprofessional courses. One of the courses focused on creating services for an urban middle school. The other course was an ethics course in which interprofessional groups discussed various ethical dilemmas related to patient scenarios. In neither of these courses was I learning pathophysiology or drug therapy alongside my colleagues in medicine or nursing. However, at the end of the course, I left with an appreciation for their thought process and experiences. When providing patient care together, these insights may be more valuable than knowing we learned similar scientific information. The article indicates that a couple of the programs have their students participate in interprofessional cases or OSCEs (objective, structured clinical examinations). This would seem to be the next logical step following service-learning or elective courses. In practice, the expectation will be to care for the patient in this manner. This takes team-based learning to an entirely new level.

Finally, the authors conclude that new faculty will be called on to deliver IPE as never before. For me, this is a strong call to learn all I can during my residency from physicians, nurses and other allied health professionals. By taking this opportunity now, I hope to have the skills and evidence to breakdown some of the barriers. In the end, patients will reap the benefits from a healthcare team which is working together.

[Editor's Commentary: Implementing interprofessional education in a meaningful way throughout the curriculum is a major challenge. Beyond the logistical issues, such as physical space and scheduling, there is a lack of expertise (e.g. faculty who have the knowledge, skills, and attitudes needed to teach interprofessional skills) and a pervasive fear that professional identity will be lost. If all healthcare professionals are trained in a similar way, what special knowledge or skills will each professional bring to the team? Pharmacy faces unique challenges because many (indeed most) work in places (such as community pharmacies) where the physical proximity to other members of the team is a structural barrier. While clinically trained pharmacist often work along side physicians, nurses, dietitians, and social workers in teaching hospitals, this model of care has not yet been widely adopted. And even in teaching hospitals, team-based interprofessional collaboration is less than optimal. Just because a group of people walk around together from room-to-room doesn't mean they are functioning as an effective team. We have a lot to learn! The American College of Clinical Pharmacy recently published a comprehensive White Paper on Interprofessional Education and an official Position Statement. I believe the key to changes in interprofessional care are linked to the payment model. It is only through a payment system that emphasizes quality and provides incentives for interprofessional collaboration will we see major changes in the structure of health care delivery ... which in turn will necessitate major changes in the structure of health professional education. In the mean time, health professional educators will need to continue to experiment with various of models of care AND interprofessional education to prove that these new models are indeed worth adopting! -S.H.]

The Importance of Mentoring

by Joshua Raub, Pharm.D., Pharmacy Practice Resident, Johns Hopkins Hospital

Thinking back over the past five years when I first step foot in Wayne State University’s college of pharmacy to my current residency at The Johns Hopkins Hospital, I cannot help but think of all the influential people that have helped guide me along the way. Throughout this journey, there were many instances where I was faced with decisions ranging from trivial choices such as which elective to take, to life changing decisions such as moving away to pursue a pharmacy practice residency 500 miles from home. With all of the difficult decisions however, one individual in particular stands out as a teacher, a preceptor, and most importantly, my mentor.

The formal definition of a mentor is an individual who serves as a trusted counselor, guide, tutor, or coach¹. A mentor is someone with tenured experience within a certain field of practice or profession who lends their knowledge, experience and wisdom to a novice counterpart. The act of mentoring has a longstanding history dating back to the Ancient Greeks with Socrates serving as mentor and teacher to his student, Plato, and throughout the centuries, mentoring has been utilized in many specialized professions including academia, business, the arts, and pharmacy.

Upon graduation and licensure, the new pharmacist entering the workforce has an armamentarium of pharmaceutical knowledge, access to a plethora of primary literature databases, and specialized skills gained during their pharmacy education. Even with this impressive background however, the new pharmacist lacks one key characteristic, wisdom and experience in the profession. The involvement of a mentor not only ameliorates the angst in bridging the academic to the practice world, it allows the mentee to learn from years or decades of practical and personal experience. Mentorship is often described as a symbiotic relationship between two adults who assist each other to meet mutual career objectives in an organization or professional discipline². Anderson and Shannon further define mentoring as: a nurturing process in which a more skilled or more experience person, serving as a role model, teaches, sponsors, encourages, counsels, and befriends a less skilled or less experienced person for the purpose of promoting the latter’s professional and personal development. The definition of mentorship proposed by Anderson and Shannon highlight five main characteristics a successful mentor must provide:

• Teaching – assist in acquiring new knowledge, skills, and attitudes for success
• Sponsoring – use of the mentor’s power and professional status to help the mentee attain their career goals and objectives
• Encouraging – through affirming, challenging and inspiring the mentee
• Counseling – serving as advisor and mediator in times of conflict and distress
• Befriending – creating a longstanding professional and personal relationship

The importance of having a mentor can be seen at every level of ones pharmacy career. Starting pharmacy school can be a daunting task for the first year student. The bar is set high and the expectations are raised due to the graduate level of classes. A new vocabulary emerges, filled with Latin medical terminology, and sentences comprised entirely of acronyms. This transition from undergraduate to graduate level can be quite intimidating, however having a mentor to help adjust to the rigors of the program can prove to be very beneficial. As the student progresses through the pharmacy curriculum and enters into experiential education, a new mentor emerges: the preceptor. Providing a unique and clinical perspective, the preceptor serves as the bridge from pharmacy education to pharmacy practice. Finally, as the pharmacy graduate enters the workforce, they are welcomed with a new mentor, a pharmacist with tenured experience in the field who can help acclimate the new practitioner to the pharmacy practice setting.

I have always valued my mentoring relationships. This form of teaching however, I feel is largely underused. When I think back to my first two years of pharmacy school, I remember having so many questions that went unanswered. The new college, the self-directed learning process, the proliferating responsibilities; all sent me in a whirlwind of confusion and I found myself drowning in the chaos after my first year. I soon discovered I was not alone in this state of uncertainty as many of my classmates felt the same frustration and confusion with no one to turn to. The situation necessitated change and needed an answer. As a result, my colleague, Trevor Wood and I created a student driven mentoring program. The program consisted of matching a third year pharmacy student with an incoming first year student. The third year student serves as a mentor and guide to the new pharmacy student, providing helpful information in the transition to the college, coursework, and opportunities within the profession. The mentor role aided in the professional development of the third year student and also provided a “preceptor-like” role to the mentee; two crucial characteristics of a practicing pharmacist. We also discovered a method to bridge the student-faculty relationship by assigning the mentor and mentee with the same faculty advisor, thus incorporating another level of mentoring in the process. Our program, The Keys to Successful Mentorship was widely accepted, and I am proud to say was adopted by the college and added to the pharmacy curriculum.

Finally, I feel mentoring holds two very important characteristics. First, having one mentor does not preclude someone from having additional mentors. More often than not, an individual will encounter many mentors in their lifetime, each offering a unique vantage point for the mentee. Second, mentoring is a continual process. The lessons, skills, and wisdom obtained by the mentee from their mentor not only aides in personal growth and development, but also prepares the individual to assume the role of a mentor for the next generation. The value of mentorship is great and every individual should be encouraged to utilize the act of mentoring to its fullest potential.

Reference:

1. Ladd EM. The value of mentorship. J Am Pharm Assc 2008;48:335.

2. Haines ST. The mentor-protégé relationship. Am J Pham Educ 2003;67(3):1-7.

[Editor's Commentary: Having written a review article on this subject some years ago, I too believe that mentoring has a special place in education. Some mentoring relationships exist for a single purpose (e.g. related to specific project or job or organization) - while other mentoring relationships transcend traditional professional boundaries, maturing into deep friendships, and continuing for a lifetime. Similar to a parenting relationship, good mentoring relationships are INTENTIONAL - where the mentor and mentee (or protege) purposefully engage in mutually beneficial activities. In most mentoring relationships, the mentor is responsible for sending the welcoming messages (verbal and non-verbal) that initiates the relationship. Some people seem more able and/or perhaps more willing to enter into mentoring relationships. Some are more capable of nurturing and maintaining many mentoring relationships simultaneously. Mentoring, like teaching, requires the mentor to be mindful of the mentee's capabilities and needs ... and to "let go" when the appropriate time comes. But unlike a typical teacher-student relationship, the mentee enhances the mentor's career by contributing to their mutual work in substantive ways. Everyone should be fortunate enough during their professional lives to have a (at least one) mentor .. .and should be willing to serve as a mentor to others. It is through mentoring that our professional life becomes more satisfying ... and our profession advances. -S.H.]

Inspiring Dreams

by Patricia Ross, Pharm.D., Clinical Pharmacy Specialist, Johns Hopkins Hospital

I am a dreamer. I have been since age 13 when my father passed away. As you can imagine, my father’s death had a profound impact on me. It inspired me to set goals for myself and dream big. These goals and dreams have helped me get to where I am today.

I first heard about the book “The Last Lecture” by Dr. Randy Pausch, a professor at Carnegie Mellon University, two years ago. Reading Dr. Pausch’s book has been on my to-do list ever since. When I discovered there was a video of the lecture, “Really Achieving Your Childhood Dreams,” I finally made time to sit and watch it.

I have watched Dr. Pausch’s last lecture twice now. Prior to pressing the play button, I was not certain what to expect. Within the first five minutes of the video, I realized it was nothing like I expected. Dr. Pausch first takes the opportunity to remove the “giant elephant in the room” by discussing his cancer diagnosis, displaying his CT scans and stating his prognosis (three to six months at the time of the lecture). The next 75 minutes are filled with personal stories, photos, live props, a lot of laughter and a few tears.

Dr. Pausch’s lecture is personal to me because shortly after he delivered it, his children suffered a loss that will change them forever, just as I had 22 years ago. At the end of his lecture, Dr. Pausch points out two “head fakes.” First, it is not about achieving your dreams; it is about how to lead your life. The second “head fake” is that he wrote and delivered his last lecture for his children, not for the audience in front of him that day. When the time is right for his children to watch their father’s lecture, I am hopeful they will understand the first “head fake,” just as Randy had envisioned.

Like the millions that have watched the last lecture and have been inspired, I too learned many things. Most importantly, the brick wall theory. Dr. Pausch weaves this concept throughout his lecture. He teaches that brick walls are there for a few reasons. They are not there to keep us out, but simply to let us prove how badly we want something. The brick walls are there to stop the people who do not want it bad enough, the “other people.”

Realizing that this one lecture is a snapshot of Dr. Pausch’s teaching style, I believe there is a lot for present and future teachers to learn from it. It is easy to see that Dr. Pausch is an effective teacher. In this one lecture, he used humor, real life stories, photos, and props all to deliver his message. His teaching style was very comfortable and engaging, he took command of the stage and never looked rigid. Dr. Pausch also demonstrated an effective way of pausing, timed just perfectly, to allow the audience to process the message he was trying to deliver. He was also not afraid of showing emotion, excitement mostly, which made him more real to the audience.

Dr. Pausch’s central message is that achieving dreams and goals are possible if you get tough enough with yourself and do not give up. That is one of the main reasons Randy Pausch loved to teach. He created courses to help students achieve their dreams. After all, isn’t that one of the main reasons teachers become teachers?

Lastly, Dr. Pausch provided advice that I will carry with me forever. “You just have to decide if you’re a Tiger or an Eeyore? Never lose the childlike wonder. It’s just too important. It’s what drives us.” In the end, Randy Pausch was not only trying to teach his students, he was trying to make them happier people. He has inspired me to try and do the same.

[Editor's Commentary: If you haven't seen "The Last Lecture" yet ... well, you should. The message is inspirational and Dr. Pausch's book expounds on his central messages in greater detail. So, if for no other reason than your own personal growth, you should watch the presentation and read the book. But as teachers, I think there are important lessons that we can derive from "The Last Lecture." For me these include: your enthusiasm and passion are critical ingredients to success; delivering simple messages and illustrating them with stories is a powerful teaching tool; and teaching is less about the content ... and more about inspiring people to do more related to the content and helping them to organize the journey to see the big picture. In Dr. Pausch's case, the content was an examination of the "important values in life." Lecturing is but one instructional methodology teachers have in their tool chest and Dr. Pausch is truly a gifted lecturer. But during his presentation he explores other teaching methodologies that are equally important including discovery learning, mentoring, and performance feedback. So check out "The Last Lecture" - and view it from two perspectives: as a student listening to Dr. Pausch's lesson and as a teacher observing Dr. Pausch's techniques and methods. -S.H.]

Professional Attire And Professional Attitude

by Noella Mbah, Pharm.D., PGY1 Pharmacy Resident, Shady Grove Adventist Hospital

Being well groomed and wearing the appropriate clothing is evidence that a person takes his or her professional responsibilities seriously. This is especially true for practitioners in the health care professions. A majority of studies evaluating a patient’s perception of a health care professional’s appearance have found that patients care about their provider’s appearance.(Goodsman-Snikoff G. International Journal of Pharmacy Education 2003 (Spring); 1(1). Available at: http://www4.samford.edu/schools/pharmacy/ijpe/103.htm#ethics). These studies have found that patients use appearance to judge the provider’s competency and credibility. It is for this reason that the majority of colleges or schools of pharmacy implement a dress code for all experiential rotations. Patients trust pharmacists as a source of accurate medical information and depend upon them to act in their best interest while providing pharmaceutical services. Each student and graduate pharmacist inherits this time-honored legacy to dress and act professional at all times.

After acceptance into a doctor of pharmacy program, the students begin a process of developing the knowledge, skills and attitudes that are the fundamental core of the profession. Implementing a professional dress code amongst pharmacy students, even during the classroom-based portion of the pharmacy curriculum may help prepare students for the practice of pharmacy. The impact of formal dress codes in pharmacy school have a demonstrable effect on student attitudes regarding professional behaviors.(Gorham, J et al; Communication Quarterly 1999; 47(3): 281-299)

Many colleges and schools of pharmacy have attempted to emphasize the importance of student professional development by establishing ceremonies and policies that place value on professional appearance and behavior such as white coat ceremonies, pinning ceremonies, and codes of professional conduct. During the classroom-based portion of the curriculum, some schools require their students to dress professionally with white coat on campus at all times while other schools haven’t implemented such a requirement yet. However, all schools require students to dress professionally during their experiential practice rotations. Is there a difference between the performance of students who were required to dress professionally on campus when compared to those who were not required to do so? Do preceptors see a difference in their professional attitudes and their desire to uphold the oath they took during their white coat ceremony?

Professional socialization within pharmacy has been described by Duke et al as ‘‘the general process whereby students learn about the professional role of pharmacists and the expectations of performance in that role”.(American Journal of Pharmaceutical Education 2005; 69(5); 104) The article goes on to list the factors affecting the professional attitude of students such as, individual student values, reason for selecting pharmacy as a profession, role models (including faculty members and practicing pharmacists), ideology and culture of the College of Pharmacy, curricular content and design, past and current practice-based experiences, and peers. Many colleges or schools of pharmacy teach professionalism to their students by emphasizing the “Oath of the Pharmacist”, encouraging students to observe and learn from role models, and assigning faculty or staff to students to serve as mentors.

Although professional behaviors may be addressed in professional schools through dress code requirements and other practices, it is ultimately the student’s responsibility to develop an appropriate professional attitude and to demonstrate this in his/her professional life after graduation. Personally, as a new practitioner, I strive to implement the virtues of professionalism which I learned from my years in the Doctor of Pharmacy curriculum.

[Editor's Commentary: Whether pharmacy students are more likely to develop professional behaviors by wearing professional attire in the classroom is an unanswered question. It seems doubtful that the mere act of wearing a neatly pressed shirt/blouse with dress pants is going to lead to other behaviors we often associate with professionals - such as initiative, self-confidence, timeliness, persuasiveness, and possession of advanced knowledge and skill. However, by bringing conscious attention to these professional behaviors - including attire - we heighten awareness about what it "means" to be a professional. Humans quickly ascribe "meaning" to objects. Uniforms are a clear example. The police uniform represent authority. For some, the mere sight of someone wearing a police uniform evokes respect and trust. For others, it evokes distrust and anger. Thus, the object (in this case, a police uniform) is imbued with meaning that leads to cognitive responses ... which leads to behaviors. These responses occur not only in the person seeing the police uniform, but also in the person WEARING the uniform. We invest deeper meaning in these objects through ceremony and rituals (e.g. graduation from the police academy or burial ceremonies for slain officers). Similarly, medicine, nursing, and pharmacy have uniforms, symbols, and ceremonies - to instill meaning (for us and our patients) and to formally acknowledge our societal obligations. And these symbols and ceremonies are an important part of adopting an attitude ... which often leads to professional behaviors. -S.H.]