Get Down with the Feeling: Teacher Empathy

by Taylor Adcock, PharmD, PGY1 Pharmacy Practice Resident, G.V. (Sonny) Montgomery VA Medical Center

Empathy involves understanding another person’s experiences by imagining oneself in the other person’s situation.¹ We live in an increasingly diverse society today and empathy improves social cohesiveness.  For this reason, empathy is particularly important in classrooms and influences how teachers and students interact. Studies have shown that cognitive and emotional empathy can promote students’ learning as well as help teachers have a more positive mindset and avoid burnout.^2,3,4 Teacher empathy is not a widely talked about subject. This article will look at how teacher empathy can help promote student learning and success.

The term empathy originates from a German word that means "feeling into.” There are two forms of empathy: emotional and cognitive. Most people conceptualize empathy as emotional empathy whereby the individual feels the same emotion as another person.  When a person has personal distress, emotional empathy enables us to feel compassion or empathic concern. Empathic concern is typically developed later in life as it builds off and requires more self-control. Empathic concern also triggers prosocial and helping behaviors.  Emotional empathy is positively correlated with a willingness to help people even if it requires personal sacrifices.¹ Intense emotional empathy is often called empathic accuracy. Empathic accuracy allows a person to have more accurate and complete knowledge about what is going on in a person’s mind and how they feel.

Cognitive empathy is the extent to which we perceive or presuming another person's thoughts and feelings.  This can involve an understanding of what someone might be thinking during tasks – from simple tasks to more complex ones. Simple tasks can include visually perceiving standing in a classroom teaching and imagining what another person walking by the classroom might see (observe). Complex tasks can include thinking about what a group might perceive or think. Cognitive empathy still requires sensitivity and knowledge of what other people are thinking and feeling but does not necessarily mean that a person cares about the other person.  This means cognitive empathy can be used to harm others. Con artists, for example, have well-developed cognitive empathy in that they understand what others are likely thinking and feeling but they don’t care about the welfare of the person they are taking advantage of. Cognitive empathy is part of our mental development because we grow to understand that another person's thoughts differ from our own.¹ 

Studies that have looked at teacher empathy toward students have found that it can have a positive influence on both students and teachers. One study looked at empathetic climates in the classroom and measured student success.² Empathetic climates are created when the teacher pays attention to student opinions, values what students have to say, and when students believe the teacher “understands our frame of references”. The study enrolled nearly 500 middle and high-school students. Results from this study showed that an empathetic climate was positively correlated with students’ success even if a class was deemed particularly hard. Success was defined by students ranking their performance in the course using a 6-point Likert scale. The students succeeded, even in difficult classes, if they felt unconditional regard from the teacher.

Another study followed 178 elementary school teachers and looked at the benefits teachers received based on their level of cognitive empathy. Results showed that higher levels of cognitive empathy were associated with lower job burnout, positive mindsets about student behavior, better relationship closeness, and better competence in handling students’ problem behaviors. On the other hand, teachers who experienced high empathetic distress, such as becoming overwhelmed by the student’s emotional experiences, showed that there was higher job burnout, less competence with students’ problem behavior, negative mindsets with misbehavior, and fewer problem-solving strategies.³

There are 4 ways that teachers (you) can create a more empathic climate:⁴

1. Perspective-taking –this means putting aside your perspective and looking at the situation from a different angle. Consider asking, “Do I believe my students are doing the very best they can?”  Every student is not going to have the same skill set when it comes to learning which means they may be trying their best already. Encouraging them through a challenging subject is important.
2. Putting aside judgment – this means to step back and not jump to conclusions solely based on what is seen. Consider asking, “What more do I need to learn and understand about the situation?”  For example, if you have a student who is struggling with assignments and submitting them on time, do not assume that they are lazy. Come in at a different angle and make sure that home life is okay first.
3. Trying to understand the student’s feelings – tap into your own experiences to try to find a way to understand what the student is going through or to remember when you went through a similar experience; however, remember that everyone does not feel the same things, and we each have unique experiences. Consider asking, “What more do I need to learn and understand about how other people are reacting to or perceiving the situation?” If a student loses a family member, it is important to try and understand how you felt at this time and then give leniency as the student may or may not have difficulty coping.
4. Communicate that you understand – talk to students with reflective phrases such as “It sounds like you…” or “I hear that you…”; this can help build trust and can help students to solve problems, with you in the beginning and eventually on their own. This step requires self-reflection so consider asking, “What more do I need to learn and understand about how I react?” and “What more do I need to learn about how to communicate to others that I hear them, even while experiencing my own emotions?” For example, if a student has many tests one week and is late on assignments, reaching out and say “It sounds like this week may have been overwhelming for you.”

Empathy is understanding what others are feeling and thinking and is associated with helping behaviors even it involves some personal sacrifice. Empathy also involves an understanding that we do not all think in the same manner. Teachers who cultivate an empathetic climate can achieve positive outcomes not only for the student but also for themselves.

References:

1. Hodges SD, Myers MW. Empathy. 2007 (Accessed 2021 Sept 11).
2. Bozkurt T, Ozden MS. The relationship between empathetic classroom climate and students’ success. Procedia - Social and Behavioral Sciences. 2010;5:231–4.
3. Wink MN, LaRusso MD, Smith RL. Teacher empathy and students with problem behaviors: Examining teachers’ perceptions, responses, relationships, and burnout. Psychology in the Schools. 2021;58(8):1575–96.
4. Morin A. Teaching With Empathy: Why It’s Important. Understood.org [Internet]. (Accessed 2021 Sep 11).

Creating Valid Multiple-Choice Exams

by Scott Ross, PharmD, PGY1 Pharmacy Practice Resident, Mississippi State Department of Health

With increased class sizes and teacher load, multiple-choice exams have become the primary method for evaluating health professions students. There are many pros and cons to using multiple-choice tests. This article aims to investigate the cons and improper techniques and offer potential solutions to improve the quality of questions and enhance student learning.

Multiple-choice exams remain a popular form of assessment because they have several advantages, including ease of grading, standardization, the objectiveness of scoring, and the ability to test many discrete concepts. And teachers can administer multiple versions of the same test.^1,2 Furthermore, evidence suggests that a well-constructed multiple-choice exam is just as effective as a short-answer test in terms of promoting the retention of material.^3,4 However, a poorly constructed multiple-choice exam will not accurately measure learning and can lead to frustration. There are several best practices that many teachers fail to follow, including using "all of the above" or "none of the above" answer choices, writing "throw-away" answers as potential choices, asking students questions that focus on their ability to memorize and recall trivial details, and authoring stems that are unclear/vague.^1,5

While seen commonly on multiple-choice exams, the "none of the above" answer choice leaves students wondering what the correct answer is. Indeed, it could be argued that the best possible answer is not among the answer choices, and thus "none of the above" would always be the best option. In many cases, students view "none of the above" as a throw-away answer that can be ignored. Similar but different issues arise with the "all of the above" answer choice. Using the "all of the above" answer choice may have the benefit of determining if the student is aware that more than one choice is correct, but this quickly results in guessing and relying on partial knowledge of the material to answer correctly.⁶ When the "all of the above" choice frequently appears on an exam, students will likely pick up on trends and will lean towards selecting this answer even when they lack an understanding of the material. Thus, "none of the above" and "all of the above" answer choices should be avoided.⁶ Instead, consider using "select all that apply" questions because they thwart guessing — but admittedly, they are more difficult. To discourage guessing, some instructors award points for each correct response but take off points if a student selects an incorrect answer or does not select a correct response.¹ While this is undoubtedly more challenging, it is more efficient and less cognitively demanding than asking students to respond to series of open-ended questions.

Another common issue when constructing multiple-choice tests is including "throw-away" answers — answers that are so obviously incorrect that even those who do not know the subject matter can quickly eliminate them. Including these answer choices is harmful because it increases the odds of guessing correctly. It is a best practice to include at least 3 but no more than 5 plausible answer choices.⁷  The key word here is plausible – at least they should seem reasonable to the learner who is not sufficiently knowledgeable about the subject matter.

Some critics of multiple-choice testing state that exam scores using this format do not always correlate to the learner's understanding of the material — the method simply asks students to memorize and recall information.⁵ This is important to keep in mind when forming questions as many instructors rely too heavily on "recall" or knowledge-based type questions. While they are more challenging to write, it is possible to create questions that require critical thinking. Forming thoughtful questions that require students to analyze, apply, and evaluate is vital to ensuring they develop the skills needed in their future careers.

Another common problem is forming misleading or vague question stems or answer choices that lead to confusion or misunderstandings. It is also best to avoid negative phrasing (e.g., "which of the following is not true …") in exams since this can cause students to misread the question. If a question truly cannot be phrased positively, it is best to make the negative wording stand out by using italics, capitalization, or bolding of the word(s). Having clear answer choices is just as important as forming clear question stems. An excellent way to ensure that questions and answers are worded clearly and concisely is to send the material to someone else to review. It is crucial to keep in mind how the answer choices relate to each other. Answer choices should be homogenous in the sense that they relate to the same content and have a similar sentence structure and length. This is to prevent giving clues to students as to what the correct answer is. Another strategy to prevent clues is to always present the choices in numerical or alphabetical order.

Perhaps the biggest concern with multiple-choice tests is the format itself. Most choices will not be provided to the health professional.  Rather they must recall and weigh the potential options themselves.  Thus, multiple-choice exams are not authentic assessments — they do not reflect real life. Real-life decision-making comes from generating choices for ourselves and formulating our own answers by considering multiple pieces of information and then making a judgment. Thus, relying solely on multiple-choice assessments to determine a student's progress does not accurately reflect whether a student is competent.  Other forms of assessment, including objective structured clinical exams (OSCE), evaluations of authentic work products, and observations during field-based activities, must also be used.

Creating valid multiple-choice exams is a vital skill that all teachers should master to ensure their students have mastered the material. However, there are several common problems that should be avoided, and multiple-choice assessments have several limitations. Using a combination of assessment strategies is essential to get a comprehensive view of each student's knowledge, skill, and abilities.

 

References

1. Weimer M. Multiple-choice tests: Revisiting the pros and cons [Internet]. Faculty Focus. 2019 [cited 2021Sep19].
2. Medawela RMS, Ratanayake DRDL, Abesinghe W, et al. Effectiveness of "fill in the blanks" over multiple choice questions in assessing final year dental undergraduates. Educación Médica 2017, 19 (2): 72-76.
3. Khan JS, Mukhtar O, Tabasum S, et al. Relationship of Awards in multiple choice questions and structured answer questions in the undergraduate years and their effectiveness in evaluation. Journal of Ayub Medical College 2010; 22 (2): 191-195.
4. Haynie W. Effects of Multiple-Choice and Short-Answer Tests on Delayed Retention Learning [Internet]. Journal of Technology Education 1994; 6 (1): 32-44.
5. Fors K. Opinion: Multiple choice tests don't prepare students [Internet]. The Utah Statesman. 2020 [cited 2021Sep19].
6. Butler A. Multiple-choice testing: Are the best practices for assessment also good for learning? [Internet]. The Learning Scientists. 2017 [cited 2021Sep19].
7. Butler AC. Multiple-choice testing in education: Are the best practices for assessment also good for learning?. Journal of Applied Research in Memory and Cognition 2018; 7 (3): 323-331.